Privacy Policy

1. Introduction

This Privacy Policy explains how AKCASOFT LTD ("AKCASOFT", "we", "our", "us") collects, uses, discloses and safeguards information when you visit or use the Albion Silver Market platform (the "Service"). By using the Service you agree to the practices described in this Policy.

AKCASOFT LTD provides digital software products, gaming utility services, and virtual gaming-related digital content directly to end users through its online platform. The company does not provide financial services, money transmission, or cash withdrawal functionality.

2. Information We Collect

We collect the following categories of information:

• Account data: username, email address, hashed password, language preference, avatar, and optional Discord/Google identifiers if you choose to log in using those services.
• Transaction data: records of purchases, sales, listings, orders, wallet activity, disputes and refund history.
• Communication data: messages exchanged with other users, with support staff, support tickets and live chat transcripts.
• Verification data: information you submit during seller verification or identity checks where applicable.
• Technical data: IP address, browser type, device identifiers, operating system, timestamps and pages visited.
• Payment-related data: we do not store full card numbers — these are handled by our payment processors. We retain transaction identifiers and limited metadata required for accounting and fraud screening.

3. How We Use Your Information

• Operate, maintain and improve the platform and its features.
• Process purchases for digital software, gaming utility services, and virtual in-game content.
• Provide customer support, resolve disputes and respond to your inquiries.
• Detect, investigate and prevent fraud, abuse and violations of our Terms of Service.
• Send transactional notifications, security alerts and (where you opt in) marketing messages.
• Comply with applicable legal obligations, tax reporting and lawful requests from authorities.

4. Fraud Prevention & Verification

AKCASOFT LTD performs basic customer verification and fraud prevention measures for purchases made through its platform. The company monitors transactions for suspicious activity, uses payment processor fraud screening tools, and maintains customer support records. The platform does not provide financial services, money transmission, or cash withdrawal functionality.

Verification may include device fingerprinting, IP analysis, behavioural signals, and (for higher-risk transactions) limited identity checks. We may share relevant signals with our payment processors to satisfy their fraud and chargeback obligations.

5. Sharing With Third Parties

We do not sell your personal information. We share limited data only with:

• Payment processors (to process card payments and run fraud screening).
• Infrastructure providers (hosting, email delivery, error tracking, CDN).
• Authentication providers (Discord, Google — only when you choose to use them).
• Law enforcement or regulators when required by valid legal process.

6. Payment Processing

Card and electronic payments are processed by regulated third-party providers. Card numbers, CVV, and full banking details never touch our servers. We only receive a tokenised reference, the transaction amount, status, and limited fraud-screening signals.

Payments are collected exclusively for access to software functionality, digital services, and virtual entertainment content. AKCASOFT LTD does not facilitate gambling, betting, cash-equivalent systems, or peer-to-peer financial transfers.

7. Cookies & Tracking

We use strictly necessary cookies for session management, CSRF protection and language selection. Optional cookies may be used for analytics so that we can understand how the Service is used. You can control cookies through your browser settings; disabling necessary cookies may break parts of the platform.

8. Data Retention

We keep account data for as long as your account is active and for a reasonable period afterwards in order to handle disputes, chargebacks, tax obligations and legal claims. Transaction records are typically retained for at least the period required by applicable accounting and tax law.

9. Your Rights

Depending on your jurisdiction you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account (subject to retention requirements).
• Object to or restrict certain processing activities.
• Request a portable copy of your data.
• Lodge a complaint with a competent data protection authority.

To exercise these rights please contact us at the address below. We may need to verify your identity before responding.

10. Children & Age Requirements

Users must be at least 13 years old to use the platform. Users under the applicable legal age in their jurisdiction must have parental or guardian consent. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information without verifiable parental consent, we will delete it promptly.

11. Security

We apply technical and organisational measures including encryption in transit, hashed passwords, role-based access control, optional two-factor authentication, rate limiting and continuous monitoring. No method of transmission or storage is 100% secure — please use a strong, unique password and enable two-factor authentication.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

For privacy questions, data access requests, or to exercise any of your rights, please contact:

AKCASOFT LTD
destek@albionsilvermarket.com